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FAQs

What are the responsibilities of a driver of an SG Fleet vehicle?

1. All vehicle drivers must have a valid licence.

2. Drivers must never drive the vehicle after drinking alcohol beyond the legal limit or after taking drugs that may impair driving performance.

3. Whenever possible, the vehicle should be parked under cover to avoid exposure to extreme weather conditions and hail damage.

4. For reliable operation of the motor vehicle, it is a requirement that the following checks be performed on a regular basis (refer to the vehicle service manual):

Oil and coolant levels
Brake fluid level
Tyre conditions and pressure
Battery fluid level
Windscreen washer fluid level
Operation of lights

5. The vehicle is to be serviced at the manufacturer’s service intervals (refer to the vehicle service manual).

6. The vehicle must be operated according to the manufacturer’s guidelines. Applicable WH&S policies and guidelines are to be followed at all times.

7. The driver is required to regularly clean the vehicle and maintain its appearance.

Cleaning entails washing, polishing and vacuuming and should be undertaken as necessary.
Bird droppings will damage the vehicle paintwork and will cause a disproportionate loss of value to the vehicle. Any bird droppings should be removed as soon as possible.

Fair wear and tear

Leased vehicles returned at lease end need to be in a satisfactory

condition after taking into account:

• The vehicle’s age

• The distance covered

• Whether the vehicle complies with the AFIA Fair Wear and Tear Guide.

Full details are contained in the contract documentation or download the AFIA Fair Wear and Tear Guide here.

What does the lease include?

The lease inclusions are contained in the lease documentation.

For verification of what the lease includes, please contact your SG Fleet Manager.

Where can the vehicle be serviced, obtain a WOF, tyres & screen replacement?

An interactive service locator is available to help you identify where an SG Fleet vehicle can be serviced, or obtain a WOF, tyres and windscreens.

Click here, or call the SG Fleet Driver Assistance Helpline on 0800 743 533 for your nearest service outlet.

How do I get additional Road User Charges (RUCs)?

For assistance in obtaining additional RUCs, please call the SG Fleet Driver Assistance Helpline on 0800 743 533.

What happens if I receive a fine or a toll infringement?

If SG Fleet manages your fines and toll management, all infringements will be reconciled, recorded and passed on to you for payment by your dedicated account manager. If we receive reminder notices, then these will be paid with all costs included in the next statement run.

What do I do if I am involved in an accident?

If the lease includes SG Fleet's accident management service, then call the Driver Assistance Hotline on 0800 743 533. If you do not have mobile phone access, follow the instructions in your SG Fleet Driver's Guide.

What happens at lease end?

When the contract ends, SG Fleet will arrange a convenient time for the vehicle to be handed back. A vehicle condition report noting any damage will be completed at vehicle handover. Any accessories supplied with the vehicle should be returned, including vehicle service books, all keys and satellite navigation discs. Items not returned may incur an unfair wear and tear charge. The driver or family and friends of the driver may make an offer to buy the vehicle at lease end.

To find out more about this process, please call the SG Fleet driver assistance line on 0800 743 533.

Can I get a novated lease in New Zealand?

Novated leases are not available in New Zealand.